1 

How many days in advance do i need to place my order?

Typically, at least 72 hours (3 days) are required. The more the better. However, please check with us via WhatsApp at 852 6128 1465, as we offer Florist’s Choice products for even same-day delivery. We’ll try our best to accommodate.

2

How can I know if you have received my order?

Once you complete your order, expect a confirmation email within 10 minutes. If you don't see it in your inbox, please check your spam or junk folder. Should you still not receive the confirmation, don’t hesitate to reach out to our customer service team for immediate assistance.

3

Will the bouquet/arrangement look exactly the same as the picture shown?

While we strive for consistency, no two bouquets will be identical due to the nature of flowers and seasonal changes. Each bouquet is handmade with natural flowers, so allowing our florists some creative freedom will help create a beautiful and balanced arrangement.

4

Can I change my order details or cancel it?

Yes, you can make changes to your order. Please contact our customer service team at least 72 hours (3 days) before your scheduled delivery date. To guarantee timely delivery, we cannot accommodate any last-minute change requests.

​

But unfortunately, once your order is confirmed, it cannot be canceled.

5

Can I return my order or request a refund if I'm not satisfied?

We're sorry, but we do not offer returns or refunds due the nature of our products. However, if you are not satisfied with your order, please reach out to us within 24 hours of delivery and keep the product in its original condition. We will do our best to resolve the issue.

6

How long can the bouquet last if I don't unwrap the paper and just leave it in the wrapping? Say can I get the bouquet 1 day before gifting it?

We include a water bag underneath to keep the flowers fresh for around 2 days. This means you can get the bouquet a day before gifting it, altho we don’t recommend this as the best option.

​

For the flower basket or box, there's floral foam underneath, so there's no need to unwrap it. You can keep the flowers fresh by simply adding water to the foam.

7

I have pets that will have access to the flowers. Can you make it pet-friendly?

Yes, for sure. That’s one of our signature products, and as pet owners ourselves, we take the welfare of our beloved furry friends seriously. So, you can either choose our "Pet-Friendly Collection" or let us know if you need to make your order pet-friendly.